AS29 jewellery are made to order, exchanges and returns are not accepted. All purchases made on as29.com are non-refundable and non-exchangeable unless the pieces you bought are defective (such as stone missing, color of gold faded) upon reception. Please notify us with- in 24 hours upon reception at firstname.lastname@example.org in case of any damage. If you need a repair we will be very glad to help you. Just send a picture of the item that needs to be repaired and we will give you a quote and delay.