FREQUENTLY ASKED QUESTIONS


AS29 offers professional and personalised service to every customer.

Our expert team will provide individual consultancy to assist with all kind of queries, before and after purchase.

If you can't find the information you are looking for here, please email us at Info@AS29.com and our expert team will be happy to assist!


JEWELLERY CARE


FOR ALL JEWELLERY

We recommend you store all of your jewellery separately, in order to prevent tangles, scratches or other damage.

We don't recommend wearing jewellery when you sleep, swim or participate in sporting acitivities.

Take care to avoid your jewellery coming in direct contact with perfumes, hair-spray, makeup or other cosmetics. We suggest you always put on your jewellery last when getting ready.

To clean your jewellery, use a cloth specifically made for gold and/or silver jewellery and rub gently; do not use any abrasive materials to scrub the jewellery as this will scratch and tarnish your pieces.

We do not recommend the use of any cleaning products not specifically made for the care of your jewellery type.


FOR JEWELLERY WITH PRECIOUS STONES

Take care to protect the stones and diamonds from knocks and scratches.

Each gem stone is unique, because of their composition many gem stones can be fragile; a fall or strong knock could damage it. 

To clean your jewellery, use a cloth specifically made for gold and/or silver jewellery and rub gently; do not use any abrasive materials to scrub the stones as this could scratch or damage them.


JEWELLERY SIZING

 


FOR RINGS

If you are unable to go to a jeweller for help with measuring your finger(s), please click here for our ring size guide.


FOR BANGLES & CUFFS

We offer bangles and cuffs in three sizes: Small (54 x 44mm), Medium (57 x 47mm) and Large (60 x 50mm). 

Note: Measurements provided are of the inner-circumference, and final products may vary slightly.


After ordering, please email us at Info@AS29.com with your full name and order number to confirm your size. 

If you are still unsure, or would like to discuss sizing specifications not mentioned here, please contact us at Info@as29.com and we would be happy to help.


ORDERS & SHIPPING

 


MADE TO ORDER JEWELLERY

After you place an order on our website, your jewellery will be custom-made especially for you within 2-6 weeks, depending on the complexity of the piece(s) ordered.

During peak periods production times may take longer. If we anticipate or if there are any delays we will contact you as soon as possible.

Note: There can be no changes to orders once production begins. Please take care while placing your order to ensure everything is correct.


PAYMENT

Payment in full is required for production to begin. All prices are quoted in USD.


EXCHANGES & RETURNS

As all AS29 jewellery is made-to-order, we therefore accept no exchanges, returns or requests for refunds.

While we take great care to inspect the quality of every piece before shipping, if you receive a new piece of jewellery from us that is defective (missing a stone, scratched gold, faded rhodium etc.) please notify us at Info@AS29.com within 24 hours.

Note: Please include a full description of the problem or damage, along with photographs.


REPAIRS

If you have purchased a piece of AS29 jewellery from us in the past, and require it to be repaired for any reason, please email us at Info@AS29.com with photos and full description of problem/issue.

After reviewing your repair requirements, we will follow up with a quotation for the necessary repairs if they are possible.


SHIPPING

We use top-tied international courier services to ship your jewellery to you through EasyShip.

Shipping costs are quoted directly through our website and are calculated depending on which options and shipping times you choose.

All orders are fully insured and packed securely in branded packaging.

To ensure all items are delivered securely, all deliveries require the customer's signature.

Note: While we ship nearly all over the world, we do not ship to P.O. Boxes.


 Haven't found the answer or information you are looking for?

Drop us an email at Info@AS29.com for all other queries, and we'll be happy to assist you!

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Made to order within 3 weeks. Tax not included. Dismiss