FREQUENTLY ASKED QUESTIONS
AS29 offers professional and personalised service to every customer.
Our expert team will provide individual consultancy to assist with all kind of queries, before and after purchase.
If you can't find the information you are looking for here, please email us at Info@AS29.com and our expert team will be happy to assist!
We recommend you store all of your jewellery separately, in order to prevent tangles, scratches or other damage.
We don't recommend wearing jewellery when you sleep, swim or participate in sporting acitivities.
Take care to avoid your jewellery coming in direct contact with perfumes, hair-spray, makeup or other cosmetics. We suggest you always put on your jewellery last when getting ready.
FOR JEWELLERY WITH PRECIOUS STONES
If you are unable to go to a jeweller for help with measuring your finger(s), please click here for our ring size guide.
FOR BANGLES & CUFFS
ORDERS & SHIPPING
MADE TO ORDER JEWELLERY
After you place an order on our website, your jewellery will be custom-made especially for you within 2-6 weeks, depending on the complexity of the piece(s) ordered.
During peak periods production times may take longer. If we anticipate or if there are any delays we will contact you as soon as possible.
Note: There can be no changes to orders once production begins. Please take care while placing your order to ensure everything is correct.
Payment in full is required for production to begin. All prices are quoted in USD.
EXCHANGES & RETURNS
As all AS29 jewellery is made-to-order, we therefore accept no exchanges, returns or requests for refunds.
While we take great care to inspect the quality of every piece before shipping, if you receive a new piece of jewellery from us that is defective (missing a stone, scratched gold, faded rhodium etc.) please notify us at Info@AS29.com within 24 hours.
Note: Please include a full description of the problem or damage, along with photographs.
If you have purchased a piece of AS29 jewellery from us in the past, and require it to be repaired for any reason, please email us at Info@AS29.com with photos and full description of problem/issue.
After reviewing your repair requirements, we will follow up with a quotation for the necessary repairs if they are possible.
We use top-tied international courier services to ship your jewellery to you through EasyShip.
Shipping costs are quoted directly through our website and are calculated depending on which options and shipping times you choose.
All orders are fully insured and packed securely in branded packaging.
To ensure all items are delivered securely, all deliveries require the customer's signature.
Note: While we ship nearly all over the world, we do not ship to P.O. Boxes.
Haven't found the answer or information you are looking for?
Drop us an email at Info@AS29.com for all other queries, and we'll be happy to assist you!