Order & Shipping

MADE TO ORDER JEWELLERY

In majority cases, we will always have the product in stock. If it is not, your jewellery will be custom-made especially for you within 2-4 weeks + shipping time, depending on the complexity of the piece(s) ordered.

During peak period, production times may be longer. If we anticipate or if there are any delays we will contact you as soon as possible.

If you do not like to wait, we will inform you with an alternative choice. 

Note: There can be no changes to orders once production begins. Please take care while placing your order to ensure everything is correct. 

PAYMENT

Payment in full is required for order to be processed. All prices are quoted in USD. Please note, the customer can view the total amount in local currency by choosing their preferred currency option. However, final payments are only available in USD. 

EXCHANGES & REFUNDS

We do not accept no exchanges or requests for refunds. However, if you receive a new piece of jewellery from us that is with manufacturing defect (missing a stone, scratched gold, faded rhodium etc.) please notify us at info@as29.com within 24 hours.

Note: We need a full description of the problem or damage, along with photographs and/or videos. We do not accept returns without prior intimation.  

REPAIRS

If you have purchased a piece of AS29 jewellery from us in the past, and require it to be repaired for any reason, please email us at info@as29.com with photos and full description of problem/issue.

After reviewing your repair requirements, we will follow up with a quotation for the necessary repairs if they are possible.

SHIPPING

All are items are shipped from our headquarters in Hong Kong. We use a top-tier international courier services to ship your jewellery.

Shipping costs are quoted directly through our website and are inclusive of taxes, duties & insurance during final checkout.

All orders are fully insured and packed securely in branded packaging.

To ensure all items are delivered securely, all deliveries require the customer's signature.

Note: While we ship nearly all over the world, we do not ship to P.O. Boxes.

Haven't found the answer or information you are looking for?

Drop us an email at info@as29.com for all other queries, and we'll be happy to assist you!

WARRANTY & GUARANTEE

We provide 12 months guarantee on all our products. However, If you receive a product with a manufacturing defect, kindly inform us 24 hours prior for a return. 

In a case of wear and tear over the course, email us at info@as29.com for our personalised after-sales support services.