Refund policy

To start a return, you can contact us at hello@as29.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at info@as29.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. you have 24h to inform us and send us a photo as a proof.

Returns/ Refunds / Exchanges
Unfortunately, we cannot accept returns or refunds unless it has been damaged upon arrival and signaled within a 24h period after delivery. Our team will then asses the situation and let you know. We do not accept exchanges.

Returns on defective items.
We will notify you once we’ve received and inspected your return based on a description and photos you have sent us. Based not that returned approval will be confirmed or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pricing 

All products are priced EXW in shipping / incoterms. We make our goods available at our premises and the buyer takes responsibility from there. we do offer shipping with a fee charges at check out. Transport, export/import, clearance, duties, taxes and insurance are not included. We ship from Hong Kong worldwide with either Fedex or UPS. Tax and duties are the solemn responsibility of the recipient and need to be paid directly through the shipper. A refusal to pay for your importation tax does not result in a reason to refuse or send back your order.